Hartman Yacht Maintenance

Privacy Policy

I. INTRODUCTION

When you use Hartman Yacht Maintenance, you trust us with your data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

Last modified: July 23, 2020,   Effective date: July 20, 2020

II. OVERVIEW

Scope – This Notice Applies To Users Of HYM’s Services Anywhere In The World, Including Users Of Hartman Yacht Maintenance’s Apps, Websites, Features, Or Other Services.

This notice describes how Hartman Yacht Maintenance and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world. This notice specifically applies to Clients: individuals who request or receive crew members, including those who are on another’s vessel Crew: individuals who provide or submit applications to HYM to provide, transportation individually or through partner transportation companies Delivery recipients: individuals who request or receive food, or other products and services Delivery partners: individuals who provide, or submit applications to HYM to provide, delivery or other services All those subject to this notice are referred to as “users” in this notice.

III. DATA COLLECTION AND USES

A. The Data We Collect

Data provided by users to Hartman Yacht Maintenance, such as during account creation

Data created during the use of our services, such as location, app usage, and device data

Data from other sources, such as Hartman Yacht Maintenance partners and third parties that use HYM APIs

The following data is collected by or on behalf of HYM:

 

1. Data provided by users. This includes:

  • User profile: We collect data when users create or update their HYM accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including crew member’s license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of crew and delivery partners, and user settings. We may use the photos submitted by the crew and/or delivery partners to verify their identities, such as through facial recognition technologies. For more information, please see the section titled “How we use personal data.”

  • Background check and identity verification: We collect background check and identity verification information for crew and delivery partners. This may include information such as crew member history, criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on HYM’s behalf. We also collect identity verification from HYM Eats users who request alcohol delivery.

  • Demographic data: We may collect demographic data about users through user surveys. In some countries, we may also receive demographic data about users from third parties.

  • User content: We collect the information users submit when they contact HYM customer support, provide ratings or compliments for other users or restaurant partners, or otherwise contact HYM. This may include feedback, photographs, or other recordings collected by users.

2. Data created during the use of our services. This includes:

  • Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For the crew and delivery partners, HYM collects this data when the HYM app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. For clients, delivery recipients, and renters, HYM collects this data when the HYM app is running in the foreground. In certain regions (which do not include the European Union), HYM may also collect this data when the HYM app is running in the background of the user’s mobile device. Clients, delivery recipients, and renters may use the HYM apps without enabling HYM to collect location data from their mobile devices. However, this may affect some functionality available in the HYM apps. For example, a user who has not enabled location data collection will have to manually enter their address. In addition, the location data collected from a crew member or rental device during a trip will be linked to the client’s or renter’s account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.

  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
    Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.

  • Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems, and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.

  • Communications data: We enable users to communicate with each other and HYM through HYM’s mobile apps and websites. For example, we enable crew and clients, restaurants or delivery partners, and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, HYM receives some data regarding calls, texts, or other communications, including the date and time of the communications and content. HYM may also use this data for customer support services (including resolving disputes between users), for safety and security purposes, to improve our products and services, and for analytics.
    Rental devices data: We collect data generated by rental devices, such as bicycles, scooters, or other light electric vehicles or devices, when they’re in use. This includes the date and time of use, and the location, route, and distance traveled. To the extent permitted by law, the location data collected from the rental device during the trip will be linked to the renter’s account, even if they have not enabled HYM to collect location data from their mobile device.

3. Data from other sources. This includes:

  • User feedback, such as ratings, feedback, or compliments.

  • Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.

  • HYM account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of HYM for Business accounts.

  • Users or others providing information in connection with claims or disputes.

  • HYM business partners through which users create or access their HYM accounts, such as payment providers, social media services, or apps or websites that use HYM’s APIs or whose APIs HYM uses.

  • Vendors who help us verify users’ identity, background information, and eligibility to work, for regulatory, safety, and security purposes.

  • Insurance, vehicle, or financial services providers for crew and/or delivery partners.

  • Partner transportation companies (for crew or delivery partners who use our services through an account associated with such a company).

  • Publicly available sources.

  • Marketing service providers.

  • HYM may combine the data collected from these sources with other data in its possession.

B. How We Use Personal Data

HYM collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:

 

  • To enhance the safety and security of our users and services

  • For customer support

  • For research and development

  • To enable communications between users

  • To send marketing and non-marketing communications to users

  • In connection with legal proceedings

  • HYM does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

HYM uses the data it collects for purposes including:

 

1. Providing services and features. HYM uses the data we collect to provide, personalize, maintain, and improve our products and services. This includes using the data to:

 

  • Create and update users’ accounts.

  • Verify crew’ and delivery partners’ identity, background history, and eligibility to work.

  • Enable transportation, deliveries, and other services.

  • Offer, process, or facilitate payments for our services.

  • Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in connection with our services.

  • Track and share the progress of rides or deliveries.

  • Enable features that allow users to share information with other people, such as when clients submit a compliment about a crew member, when delivery recipients provide feedback for a restaurant or delivery partner, refer a friend to HYM, split fares, or share ETA and location with their contacts.

  • Enable features to personalize users’ HYM accounts, such as creating bookmarks for favorite places, and enabling quick access to previous destinations. We may, for example, present an HYM Eats user with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.

  • Enable Accessibility features that make it easier for users with disabilities to use our services, such as those that enable the deaf or hard-of-hearing crew to alert the clients of their disabilities, allow only text messages from clients, and enable receipt of flashing trip requests notifications instead of sound notifications on their mobile device.

  • Perform internal operations necessary to provide our services, including troubleshooting software bugs and operational problems; conducting data analysis, testing, and research; and monitoring and analyzing usage and activity trends.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

 

  • Screening clients, crew, and delivery partners before enabling their use of our services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent the use of our services by unsafe crew and/or clients.

  • Use data from crew’ or delivery partners’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery partners’ devices to verify the type of vehicles they used to provide deliveries.

  • In certain regions, using information derived from crew members’ license photos, and other photos submitted to HYM, for safety and security purposes. This includes HYM’s Real-Time ID Check feature, which prompts crew and delivery partners to share a selfie before going online to help ensure that the crew member or delivery partner using the app matches the HYM account we have on file. This also includes comparing photographs that we have on file against photographs (i) of other users to prevent identity-borrowing, and (ii) from public databases to verify user identity.

  • Using the device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.

  • Use user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating crew and delivery partners with low ratings or who otherwise violated such guidelines in certain countries.

3. Customer support. HYM uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:

 

  • Direct questions to the appropriate customer support person

  • Investigate and address user concerns

  • Monitor and improve our customer support responses and processes

4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

 

5. Enabling communications between users. For example, a crew member may message or call a client to confirm a pickup location, a client may contact a crew member to retrieve a lost item, or a restaurant or delivery partner may call a delivery recipient with information about their order.

 

6. Marketing. HYM may use the data we collect to market our services to our users. This includes sending users communications about HYM services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.

 

We may also send communications to our users about products and services offered by HYM partners. For example, if a user has placed an HYM Eats order, we may provide recommendations, promotions, or ads about similar food offered by other HYM partners. Although we may send users communications about HYM partners’ products and services, we do not sell users’ data to or share it with, such partners or others for purposes of their direct marketing or advertising, except with users’ consent.

 

We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of HYM’s services, and user preferences and settings.

 

We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, HYM has notified some users by email of ballot measures or pending legislation relating to the availability of HYM’s services in those users’ areas.

 

7. Non-marketing communications. HYM may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t to market the services or products of HYM or its partners.

 

8. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to the use of HYM’s services, as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

 

9. Automated decision-making

We use personal data to make automated decisions relating to the use of our services. This includes:

 

  • Enabling dynamic pricing, in which the price of a ride or the delivery fee for HYM Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of clients and crew using HYM at a given moment.

  • Matching available crew and delivery partners to users requesting services. Users can be matched based on availability, proximity, and other factors. Please see here for further information about our matching process.

  • Determining crew member and delivery partner ratings, and deactivating crew, clients, and delivery partners with low ratings. For more information about how ratings are determined and used, please see here for client ratings, here for crew member ratings, and here for delivery partner ratings. Please also see the section below titled “Ratings look-up” for further information.

  • Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm HYM, its users, and others. In some cases, such as when a user is determined to be abusing

  • HYM’s referral program, such behavior may result in automatic deactivation.

  • Using crew member location information, and communications between clients and crew, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a crew member is delaying a client’s pick-up to induce a cancellation, we will not charge the client a cancellation fee and will adjust the amounts paid to the crew member to omit such a fee. To object to such an adjustment, please contact HYM customer support.

  • To object to a deactivation resulting from these processes, please contact HYM customer support.

C. Cookies And Third-Party Technologies

HYM And Its Partners Use Cookies And Other Identification Technologies On Our Apps, Websites, Emails, And Online Ads For Purposes Described In This Notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. HYM uses cookies and similar technologies for purposes such as:

 

  • Authenticating users

  • Remembering user preferences and settings

  • Determining the popularity of content

  • Delivering and measuring the effectiveness of advertising campaigns

  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

  • We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

 

D. Data Sharing And Disclosure

Some of HYM’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. HYM may share the data we collect:

 

1. With other users

This includes sharing:

  • Clients’ first name, rating, and pickup and/or dropoff locations with the crew.

  • Clients’ first name with other clients in a carpool trip. Clients on carpool trips may also see the dropoff location of the other clients.

  • Delivery recipients’ first name, delivery address, and order information with their delivery partner and restaurant. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant partner and delivery partner.

  • For the crew and delivery partners, we may share data with the client(s), delivery recipient(s), and restaurant partner(s), including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during the trip); average rating provided by users; the total number of trips; length of use of the HYM app; contact information (depending upon applicable laws); and crew member or delivery partner profile, including compliments and other feedback submitted by past users. We also provide clients and delivery recipients with receipts containing information such as a breakdown of amounts charged, crew member or delivery partner’s first name, photo, route map, and such other information required on invoices in the country or region where the crew member or delivery partner operates.

  • For those who participate in HYM’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with:

  • Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.

  • HYM business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, HYM may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurant partners or other HYM business partners and their users in connection with promotions, contests, or specialized services.

3. With the general public

Questions or comments from users submitted through public forums such as HYM blogs and HYM social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

 

 

4. With the HYM account owner

If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account.

 

 

5. With HYM subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

 

 

6. With HYM service providers and business partners

HYM provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:

  • Payment processors and facilitators

  • Background check and identity verification providers (crew and delivery partners only)

  • Cloud storage providers

  • Marketing partners and marketing platform providers, including social media advertising services

  • Data analytics providers

  • Research partners, including those performing surveys or research projects in partnership with HYM or on HYM’s behalf

  • Vendors that assist HYM to enhance the safety and security of its apps

  • Consultants, lawyers, accountants, and other professional service providers

  • Fleet partners

  • Insurance and financing partners

  • Airports

  • Lime and other local providers

  • Restaurant partners and/or their point-of-sale providers

  • Vehicle solution vendors or third-party vehicle suppliers

7. For legal reasons or in the event of a dispute

HYM may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect HYM’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.

 

Please see HYM’s Guidelines for Law Enforcement Authorities for more information.

 

 

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

 

 

8. With the consent

HYM may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

 

 

E. Data Retention And Deletion

HYM retains user profiles, transactions, and other personal data for as long as a user maintains their HYM account.

 

HYM may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.

 

HYM retains user profiles, transactions, and other information for as long as a user maintains their HYM account. For the crew and delivery partners, HYM also retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their HYM account.

 

Clients and delivery recipients may request the deletion of their account at any time through the Settings > Privacy menus in the HYM app, or through HYM’s Help Center. Following such requests, HYM deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, HYM retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, HYM may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, HYM will delete the account as described above.

 

HYM may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if HYM deactivates a user’s account because of unsafe behavior or security incidents, HYM may retain certain information about that account to prevent that user from opening a new HYM account in the future.

 

F. Grounds For Processing

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of HYM’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.

 

We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:

 

 

a. To provide requested services and features

To provide our services, we must collect and use certain personal data. This includes:

  • User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, orders, and accounts; and enable users to make payments or receive earning

  • Background trip information, which is used to verify an applicant’s eligibility to be a crew member or delivery partner

  • Driver and delivery partner location data, which we use to track trips and assist with navigation

  • Usage data, which is necessary to maintain, optimize, and enhance HYM’s services, including determining incentives, connecting clients and crew, and calculating costs of trips and crew member earnings

  • Transaction information

  • Information relating to customer support

b. For purposes of the legitimate interests of HYM or other parties

This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent the use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of HYM’s apps. We also use usage data to prevent the matching of clients and crew for whom there is a higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).

 

This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing HYM’s Terms of Service.

In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and protecting the rights and safety of others.

 

c. To fulfill HYM’s legal obligations

For example, HYM is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.

 

HYM may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties under legal processes. For more information about such sharing, please see HYM’s Guidelines for Law Enforcement Authorities – United States, Guidelines for Law Enforcement Authorities – Outside the US, and Guidelines for Third Party Data Requests and Service of Legal Documents.

 

d. With consent

HYM may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected based on consent and will be deleted once no longer necessary for the purposes collected.

 

A user who has provided consent to the collection or use of their data can revoke it at any time. However, the user will not be able to use any service or feature that requires the collection or use of that personal data.

IV. Choice And Transparency

HYM enables users to access and control the data that HYM collects, including through:

  • In-app settings

  • Device permissions

  • In-app rating pages

  • Marketing opt-outs

  • HYM also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that HYM restricts its processing of user personal data.

A. Privacy settings

Settings menus in the HYM app for clients give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from HYM. Information about these settings, how to set or change these settings, and the effect of turning off these settings are described below.

 

Location data

HYM uses clients’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support. Clients may enable or disallow HYM to collect location data from their mobile devices through the Settings > Privacy menus in the HYM app. Clients and delivery recipients can enable or disallow such collections through the settings on their mobile devices.

 

Share Live Location (clients)

Clients who have enabled HYM to collect location data from their mobile devices may also enable HYM to share their location with their crew members from the time the ride is requested to the start of the trip. This can help improve pickups for both crew and clients, particularly in crowded areas. Clients may enable or disable this feature through the Settings > Privacy menus in the HYM app.

 

Emergency Data Sharing (clients)

Clients who have enabled HYM to collect location data from their mobile devices may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes the approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the client’s name and phone number; pickup and dropoff locations; and the crew member’s name. Clients may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the HYM app.

 

Notifications: account and trip updates

HYM provides users with trip status notifications and updates related to activity on their accounts. These notifications are a necessary part of using the HYM app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the HYM app.

 

Notifications: discounts and news

Users may enable HYM to send push notifications about discounts and news from HYM. Push notifications may be enabled or disabled through the Settings > Privacy menus in the HYM app.

 

Communications from restaurant partners

Delivery recipients who have opted into communications from restaurant partners may stop sharing their data with each restaurant partner in their HYM Eats account settings.

 

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the HYM app requests permission to access certain types of data and give users the option to grant or refuse permission. Android devices notify users of the permissions that the HYM app seeks before their first use of the app, and use of the app constitutes a grant of such permission.

 

C. rating look-up

After every trip, the crew and clients can rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, client ratings are available to the crew from whom they request transportation, and crew member ratings are available to their clients.

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for crew and clients. Clients can see their average rating in the main menu of the HYM app. Crew can see their average rating after tapping their profile photo in the HYM Driver app. Delivery partners are also rated by delivery recipients and restaurant partners. Click here for more information.

 

D. Marketing opt-outs

Users may opt-out of receiving promotional emails from HYM here. Users may also opt-out of receiving emails and other messages from HYM by following the unsubscribe instructions in those messages. We may still send users who have opted out of non-promotional communications, such as receipts for rides or information about their account.

 

E. User data requests

HYM provides users with a variety of ways to learn about, control, and submit questions and comments about HYM’s handling of their data. To make a request, please go here.

 

Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.

Receiving data: Users can ask for a copy of data that HYM collects from them with their consent or as necessary to provide our services.

 

Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in HYM’s apps or crew member portal. They may also ask that HYM change or update their data, including if they believe such data is inaccurate or incomplete.

 

Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the HYM app, or through HYM’s website (clients and delivery recipients here; crew and delivery partners here).

 

Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data. HYM may continue to process data after such objection or request to the extent required or permitted by law.

 

In addition, depending on their location, users may have the right to file a complaint relating to HYM’s handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.

 

 

V. Updates To This Notice

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

 

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the HYM apps or other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. After such notice, use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.